Let’s talk about problems associated with Maid Services. Let’s look them square in the eyes and peer into the very heart. There’s the “They missed this, but I don’t want to get anyone in trouble” problem, the “I don’t want strangers in my house” problem, the “I’m afraid they will steal” problem, the “I need to be there” problem, the “what if they judge my stuff” problem, etc.
Random People in my House…Mystery House Guests
Let’s address the issue at hand: strangers cleaning my house. It may feel uncomfortable to have people you don’t know entering your personal space, but it’s no different than going to the doctor and having a nurse or doctor you’ve never met perform a colonoscopy. We trust their expertise and professionalism in that situation, so why not with cleaning? Cleaning technicians may not have years of medical training, but they are still trained professionals in their field. And let’s face it, house cleaning is not a life or death matter. Doctors and nurses may have a better reputation, but there aren’t any advertisements for maid service malpractice lawsuits on the news like there are for the medical industry.
Let’s discuss our process for selecting and training individuals to work in your home. Our team adheres to a strict set of Core Values that guide our actions and decisions: Willingness to Change, Honesty and Integrity, Growth Orientation, and Merit-Based Opportunities. We hold ourselves and our employees accountable to these values because trust is paramount to us. We prioritize being the most Reliable, Repeatable, and Trustworthy Maid Service over simply being the biggest. That’s why we only hire those who embody our Core Values – we wouldn’t want anyone on our team who doesn’t share them.
I’m not Happy with the Cleaning
Now let’s discuss what happens when you are unsatisfied with our cleaning services. We understand that it is impossible to please everyone every time, and we don’t make any false promises. However, we do have a 100% Guarantee and it’s important to dive deeper into this topic. Some people have expressed concerns about voicing their complaints, fearing that our cleaners may become angry and retaliate in some way. But at our company, core value #1 states that we will not employ anyone who does not adhere to our values. Therefore, if someone were to act unprofessionally, they would no longer be part of our team. The most common concern we hear is, “I don’t want to get anyone in trouble.” However, this hesitation can actually harm the quality of our services. How can we improve if we are unaware of areas that need improvement?
As a customer, your feedback has a significant impact on how we do our job. Your input could reveal a violation of one of our core values, which could result in someone losing their job if they do not correct their behavior. When you bring an issue to our attention, we discuss it in our weekly meetings and assess where there may have been a breakdown in our cleaning process. Core Value #2 is Willingness to Change, which applies throughout all levels of our company. If change is necessary, we make it happen. This could mean adding notes to your account for future cleanings, providing additional training for our staff, or even making changes to our entire process based on your suggestions (which is always exciting). No one will be punished or reprimanded; instead, we identify problems and work together to solve them in a professional manner.
They Will Steal my Stuff
In accordance with Core Value #1, I understand your concerns. Our cleaning technicians have full access to your home, which may raise some worries. However, we have insurance coverage in case any individuals slip through our thorough vetting process. We also work in teams for accountability purposes; if one team member steals from a client, it not only violates the value of Honesty but also poses an Integrity problem for the other team member. In such cases, both employees would be terminated upon discovery. Additionally, we have a polygraph policy in place for theft accusations; everyone involved on that particular job will be subject to a test so that the truth can be uncovered. We have only had to implement this policy once in over 6 years, and we were found innocent and able to continue working with the customer.
Scheduling Problems
If you can’t be home when we clean, no problem – just give us access. We understand your concern about potential theft, but we have measures in place to prevent that. Also, it’s not necessary for you to be there while we are cleaning. In fact, it’s actually more efficient for us if you’re not present to distract us from our process. Just like anyone else, we can get sidetracked by notifications on our phone and end up wasting time. If you know you’ll frequently interrupt us with conversation, then maybe our service isn’t the best fit for you.
How We Do
We specialize in weekly and bi-weekly (every other week) cleaning schedules to make it easier for both our employees and clients. While we understand there are other cleaning needs, we believe it’s important to focus on what we do best – recurring house cleanings. Our thorough cleaning process is constantly evaluated through feedback from both employees and customers. We begin each new relationship with a deep cleaning to establish a high standard of cleanliness, and then switch to a recurring maintenance schedule with the same crew, same time, and same day each visit. However, sometimes Murphy’s Law intervenes and we strive to maintain continuity in those situations.
Our payment process is simple as we only accept card payments, allowing you to avoid the hassle of remembering to leave a check or log in after each cleaning. We also value customer feedback and provide surveys after each cleaning to help us improve our services. If you’re interested in scheduling weekly or bi-weekly cleanings, please fill out our contact form and we will promptly follow up with any questions you may have.